Updated
This accessibility statement applies to the service hosted at /anon/services/buildingdigital/postcode-address-lookup.
This accessibility statement applies to the Gigabit Broadband Availability Checker service for BDUK.
This service has been independently audited by SoftServe's Digital Accessibility Center of Excellence in February 2026.
The service conforms to WCAG 2.2 Level A and Level AA, with minor exceptions. The vast majority of accessibility success criteria are fully supported.
The service is ready for production use, and we are committed to maintaining and improving accessibility on an ongoing basis.
If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us on this email - gigabit-checker-accessibility@bduk-gov-uk.atlassian.net
For information on a specific supplier’s coverage plans, it’s best to contact the supplier directly in the first instance. For other information about Project Gigabit, see the Project Gigabit gov.uk webpage. For other queries, write to the department at correspondence@dsit.gov.uk
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Department for Science, Innovation and Technology is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
The service largely conforms to WCAG 2.2 Level A and AA. However, the following minor issue has been identified:
When the page is zoomed to 200% and 400%, a dropdown component may cause some options to become partially clipped. This means that at high zoom levels, some dropdown content may not be fully visible without additional interaction.
This issue may affect users with low vision who rely on zoom and reflow to access content.
No other WCAG 2.2 Level A or Level AA failures were identified during testing.
The accessibility audit covered the following user journeys within the service:
The following are outside the scope of this statement:
The service was tested using the following browsers: Chrome, Edge and Safari. It was also tested for mobile and tablet screen sizes using browser-based responsive extensions and simulation tools. However, it was not tested on physical mobile or tablet devices.
In addition, the service does not contain video, live media, audio content, authentication flows, or legal/financial transaction functionality, and therefore related WCAG criteria do not apply within the assessed scope.
Accessibility was considered throughout the design and development of this service. It has been developed and tested against WCAG 2.2 AA standards.
Accessibility checks formed part of the development lifecycle and included manual and semi-automated testing using assistive technologies and accessibility evaluation tools. This covered keyboard navigation testing, screen reader testing (NVDA, VoiceOver and JAWS), and browser zoom validation.
For any future updates or enhancements to the service, we will continue to apply the same accessibility standards and testing approach.
This statement was prepared in February 2026.
The assessment was carried out by SoftServe's Digital Accessibility Center of Excellence using a combination of:
The service was evaluated against Web Content Accessibility Guidelines (WCAG) 2.2 Level A and Level AA.
A full Accessibility Conformance Report (VPAT® 2.5 format) is available upon request.
This statement will be reviewed and updated following remediation of the identified issue or when significant changes are made to the service.
Last updated February 2026